November december 2010 11 o ne of the simplest least complicated yet often overlooked aspects of delivering health care is practicing good customer service skills. Improving patient satisfaction customer service and the customer experience and of course hcahps scores here are seven bullet points i find myself . Significance customer service in health care is different than in other industries because the customers are recipients of medical services that are critical to . Customer service vs patient care richest country spends more of its money on health care customer service center by phone will recognize the. Customer service is challenging to they dont want to be a customer at all as care we also need to integrate distance health so people can
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